Terms and conditions
This website is operated by VELEZ ARTISAN. Throughout the site, the terms 'we', 'us' and 'our' refer to VELEZ ARTISAN. VELEZ ARTISAN offers this website, including all information, tools, and services available on this site to you, the user, conditioned on your acceptance of all terms, conditions, policies, and notices set forth herein.
By visiting our site and/or purchasing something from us, you are participating in our 'Service' and agreeing to be bound by the following terms and conditions ('Terms of Service', 'Terms'), including any additional terms and conditions and policies referenced here and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the Website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the most recent version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Vtex. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
FREE SHIPPING FOR PURCHASES OVER $350 USD
Valid until December 31, 2026. Customers who make purchases of $350 (USD) or more after discounts at www.velezartisan.com will be eligible for free shipping. This benefit cannot be redeemed for cash. Free delivery applies only to purchases made through www.velezartisan.com. Does not apply to shipments to islands within U.S. territory except for Puerto Rico. The value of free shipping will be reflected at the time of entering shipping information. Shipping costs will not be refunded in the event of a product exchange.
20% OFF YOUR FIRST PURCHASE
Valid until December 31, 2026. Get a 20% discount on your first purchase at www.velezartisan.com will be eligible for free shipping. This benefit cannot be redeemed for cash. Free delivery applies only to purchases made through www.velezartisan.com. Does not apply to shipments to islands within U.S. territory except for Puerto Rico. The value of free shipping will be reflected at the time of entering shipping information. Shipping costs will not be refunded in the event of a product exchange. Available exclusively at www.velezartisan.com. ARTISAN LEATHER LLC.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and that you have given us your consent. to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including, without limitation, copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to meet and adapt to technical requirements for connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service or access to the Service or any contact on the website through which the service is provided, without our express written permission. . .
Headings used in this agreement are included for convenience only and will not limit or affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, most accurate, complete, or timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to change the content of this site at any time, but we are under no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
The prices of our products are subject to change without prior notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions or product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole discretion, appear to be placed by merchants, resellers, or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as necessary.
For more details, please see our Return Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third party tools over which we do not monitor or have any control or input.
You acknowledge and agree that we provide access to such tools 'as is' and 'as available' without warranties, representations or conditions of any kind and without any endorsement. We will have no liability arising from or related to your use of optional third party tools.
Any use you make of optional tools offered through the site is at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which the tools are provided by the relevant third party providers.
We may also, in the future, offer new services and/or features through the Website (including the release of new tools and resources). Such new features and/or services will also be subject to these Terms of Service.
SECTION 8 - THIRD PARTY LINKS
Certain content, products and services available through our Service may include materials from third parties.
Third party links on this site may direct you to third party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant or have any liability for third party materials or websites, or for any other third party materials, products or services.
We are not responsible for any damages or harm related to the purchase or use of goods, services, resources, content or any other transaction made in connection with third party websites. Please review the policies and practices of third parties carefully and make sure you understand them before entering into any transaction. Complaints, claims, concerns or questions about third party products should be directed to the third party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example, contest entries) or without our request, you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by postal mail or else. (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments you submit to us. We are and will not be under any obligation (1) to keep any comments confidential; (2) pay compensation for any comments; or (3) to respond to any comments.
We may, but are not required to, monitor, edit or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or in violation of the intellectual property of any part or these Terms of Use. Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or mislead us or any third party as to the origin of any comment. You are solely responsible for any comments you make and their accuracy. We do not assume any responsibility for comments posted by you or any third party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To see our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Service or on any related website is inaccurate at any time without notice (including after you have submitted your requested).
We do not undertake any obligation to update, change or clarify information on the Service or on any related website, including without limitation pricing information, except as required by law. No specific update or update date applied in the Service or on any related website should be taken as an indication that all information in the Service or on any related website has been changed or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any illegal act; (c) to violate any international, federal, provincial or state regulation, rule, law or local ordinance; (d) to infringe or violate our intellectual property rights or the intellectual property rights of others; (e) harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) present false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that affects the functionality or operation of the Service or any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) for spam, phishing, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violation of any of the prohibited uses. (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violation of any of the prohibited uses. (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violation of any of the prohibited uses. or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violation of any of the prohibited uses. or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violation of any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not warrant, use of our service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that, from time to time, we may remove the service for indefinite periods of time or cancel the service at any time, without notice.
You expressly agree that your use or inability to use the Service is at your own risk. The Service and all products and services delivered to you through the Service are provided (except as expressly provided by us) 'as is' and 'as available' for your use, without any representation, warranty or condition of any kind, whether whether express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no event shall VELEZ ARTISAN, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, but not limited to, lost profits, lost income, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising out of your use of any of the services or any products purchased using the service, or for any other claim related in any way to your use of the service or any products, including, without limitation,any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted or made available through the service, even if advised of its possibility .
Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the fullest extent permitted by law.
SECTION 14- COPYRIGHT STATEMENT
CUEROS VÉLEZ SAS, a Colombian company, identified with the following RUT 800.191.700-8 reserves all rights to the Vélez brand and is its sole owner. VELEZ ARTISAN is the only supplier authorized to sell, offer, distribute, exchange or advertise the brand's products in the United States.
SECTION 15 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless ARTISAN VELEZ and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensees, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable fees of attorneys, made by a third party due to your breach of these Terms of Service or the documents they incorporate by reference, or as a result of your breach of any law or the rights of a third party.
ARTICLE 16 - SEVERABILITY
In the event that any provision of these Terms of Service is found to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Terms of Service. Service, such determination shall not affect the validity and enforceability of any other remaining provision.
SECTION 17 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date will survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you stop using our site.
If, in our sole discretion, you breach, or we suspect that you have breached, any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice and you will remain responsible for all amounts due. up to and including the termination date; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 18 - ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in connection with the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals. , whether oral or written, between you and us (including, without limitation, any prior versions of the Terms of Service).
Any ambiguity in the interpretation of these Terms of Service shall not be construed against the party who drafted them.
SECTION 19 - APPLICABLE LAW
These Terms of Service and any separate agreements whereby we provide Services to you shall be governed by and construed in accordance with the laws of the United States.
SECTION 20 - CHANGES TO THE TERMS OF SERVICE
You can review the most recent version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 21 - DELIVERIES
When you make a product purchase through the website, the delivery time will be reflected when you enter your data in the purchase process and in the confirmation email. And the time of delivery starts when the approval payment is confirmed.
Payment Platforms
Stripe.com is our payment platform, it will be in charge of approving the transaction made, therefore, payments made with credit and debit cards will take approximately one (1) business day for approval and payments with apple pay can take one (1) business day after making the payment. At the time of payment approval, you will receive an email.
Shipping cost
The cost of shipping the products will be determined in each case, taking into account the place of destination, weight, and volume of the package and will be informed to you at the time of settlement of the order.
Order cancellation
An order should be canceled, and a refund issued in the following circumstances:
- If the customer requests cancellation before the merchandise is shipped.
- If the customer fails to respond to the initial notification of a revised shipping date within 30 days or less, and the merchandise has not been shipped or the customer has not given consent for a further delay in the revised shipping date.
- If the customer does not respond to the notification of the final revised shipping date for more than 30 days (or the notification stating that a final revised shipping date cannot be provided), and the merchandise has not been shipped within 30 days from the original mailing date.
- If the required notices of delay or renewal options have not been sent or provided on time.
- If it is determined that the merchandise can never be shipped.
In these cases, the order will be canceled, and the customer will be entitled to a refund.
Amount to be reimbursed for cancellation of the order.
The customer is entitled to a refund of the total amount they "paid," which includes shipping, handling, insurance, or any other associated costs. In the case of partial shipments, the difference between the total amount paid and the amount for the shipped items must be refunded. Specifically, for partial shipments, only the difference between the total amount paid and the amount the customer would have paid based on their order instructions should be returned for the items that were actually shipped.
However, if a full shipping fee is charged regardless of the total number or cost of items ordered, ARTISAN LEATHER is not obligated to refund any shipping costs. Conversely, if the shipping and handling charges are determined based on the number of items or the dollar amount of the order, you are permitted to retain only the shipping and handling charges that align with the actual number or dollar amount of items shipped.
SECTION 22 - CONTACT INFORMATION
Questions about the Terms of Service should be directed to us infovelez@cuerosvelez.com
